Refund policy
Return & Refund Policy
At Bloss Dale, we want you to feel confident with your purchase. If you are not completely satisfied, we’re here to help.
1. Returns
You have 30 days from the date of delivery to request a return.
To be eligible for a return:
- The item must be unused, unworn, and in the same condition that you received it
- The item must be in its original packaging
- Proof of purchase is required
2. Non-Returnable Items
The following items are not eligible for return:
- Gift cards
- Customized or personalized items
- Final sale or clearance items
3. Return Process
To initiate a return, please contact us at:
support@blossdale.com
Please include:
- Your order number
- Reason for return
- Photos (if the item is damaged, defective, or incorrect)
Once your request is approved, we will provide detailed return instructions.
4. Return Shipping
Customers are responsible for return shipping costs unless the item is:
- Defective
- Damaged
- Incorrect
We recommend using a trackable shipping service, as we are not responsible for lost returns.
5. Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If approved:
- Refunds will be issued to your original payment method
- Processing time: 5–10 business days
6. Exchanges
We only replace items if they are defective, damaged, or incorrect.
7. Late or Missing Refunds
If you haven’t received your refund:
- Check your bank account again
- Contact your credit card company
- Contact your bank
If the issue persists, please contact us at:
support@blossdale.com
8. Contact Information
Bloss Dale
96 Pryor Street
Quirindi, New South Wales 2343
Australia
Email: support@blossdale.com